Company: Schneider Electric
This position is created to Support Utility Scale Solar Services in India , to support existing Solar customers and generate service revenue from existing installed base. We are looking for the Candidates who have experience in servicing and Troubleshooting Solar Central inverters of Multi Brand which are in Market, and who has strong knowledge in Solar Industry and hands on experience Service and repairs of Solar Cental Inverters from 500 KW to 3 MW of Power capacity.
- Providing Commissioning and Service support for Solar Inverters .
- Providing Technical support and troubleshooting support for Central Inverters.
- Generate Service revenue and getting more AMCs and Develop Spares business for Solar Inverters
- Develop Spares business for Schneider Solar products
AREAS OF RESPONSIBILITY (Describe the nature, scope, level of improvements to new ideas, etc.)LEVEL
- (Full, Partial, Supportive)
MEASUREMENT (Quantitative or quality criteria to achieve responsibility)
- Customer Complaints Handling Solar:
- Handling customer Solar complaints directly within the specified geography and product line in order to achieve target customer satisfaction level
- Check and maintain minimum level of spare inventory for Solar Products
- Physically execute the job of Solar Inverter Commissioning and Troubleshooting.
FullCustomer Satisfaction IndexNo. of Appreciation letterSpare Inventory LevelResponse timeProject Completion Letter
- Products replacement and complaints closure
- Analyze and check the cases for replacement of Solar products, arranging & ensuring that all defective products are back to the company to achieve customer satisfaction index target.
- Preparing complaints closure report and communicate to the Service planner team in order to contribute to the continuous process Improvement & customer satisfaction.
Customer Satisfaction Index
- Support to ASC:
- Working closely with the authorized service centers in day to day activities in order to enhance customer satisfaction and response time to handle complaints. Develop Respective ASCs competency in Solar Products.
Education:Engineering in EEE or EE or Instrumentation Technology
Job Related Experience:3 to 5 years of experience in Service operations for Solar Central Inverters and should have complete knowledge of Solar Industry.
Hands on Experience in Power Electronics and Solar Inverters Commissioning & Troubleshooting and Servicing.Business Understanding:Basic understanding in Solar Power Plants and Solar Grid Tie InvertersOthers (e.g. language skills, technical skills):Knowledge of respective products portfolio, Customer focused Result / deadline oriented, strong communication skills, must be technically very sound in Power Electronics, AC Drives , Solar 3 Phase Inverters knowledge.