Xfinity is among the most well-known cable companies based in the United States. As one of the leading companies, an Xfinity cable box is the primary digital receiver of live entertainment in practically every home that gets cable. However, your Xfinity cable box is not immune to breakdowns. This could stop working unexpectedly, leaving you stuck.
A quick look through your manual may provide some pointers for analysing and repairing an Xfinity cable box that isn’t working. However, it could take a lot of time and generally does not render the most desired results. Clubbing some easy tricks, here, in this article, we have discussed all the Xfinity cable box not working issues.
How To Fix Xfinity Cable Box Not Working Issue?
There are several things which could be the reason for the issue; Restarting any electronic device is a tested way of dealing with virtually any broken equipment. It is so common in fixing methods that it should always be your initial, go-to solution. If it doesn’t work, you will have to go a little deeper, for instance, resetting.
Hence we suggest you check all the fixes mentioned below one by one and see which works the best for you.
a. Using The Help Menu On Xfinity Cable Box
You can also restart your cable box by navigating to the Xfinity help menu and selecting the reset option. Follow the instructions listed below:
- To access the help menu, press the A button on your remote control.
- Select “Restart” and then click “OK.”
- When a confirmation notice appears, select restart again by clicking OK.
- The process to restart your device will begin automatically.
b. Using The Restore Default Option
Users who want to execute a factory reset without utilising the app can use it this way. Follow these steps to make a factory reset using the restore default option:
- Power on your device by pushing and pressing the power button on your cable box until the green light begins to blink.
- To access the user settings, push the Power and Menu buttons on your remote at the same time.
- Navigate to the option Restore Defaults.
- To begin the reset, press the Right button and then click Ok.
c. Unplugging The Xfinity Cable Box
First, you will need to power off your device completely and remove the main plug for the power board. Remove all the cables attached to the cable box till there are no more cables attached. Once done, leave it idle for a couple of minutes and start re-attaching the wires.
After all the cables are attached, put the main plug back into the power board and switch on your device. After the device is turned on, see if the problem persists. Suppose it did, then follow the next fix in the article below.
d. Using The Xfinity Cable Box Power Button
This is the first step to getting your cable working correctly again. You can turn off your cable box with the remote or push and hold the power switch on it for at least fifteen seconds, and it will restart automatically. You need to make sure that all the cables are attached tightly. Check if this method works; otherwise, move to the next fix.
a. Soft Resetting The Xfinity Cable Box
Your cable box may not function properly because it is stuck on a type of program. The issue can be fixed by restarting the cable box. There are multiple ways through which you can restart your cable box, and these are listed below:
- Using the Power Button present on the cable box.
- By navigating to the Device Settings menu inside.
- And through the use of the Help Menu of your cable box.
b. Factory Reset Your Xfinity Cable Box
As we discussed earlier, there are mainly two ways to reset your cable box to factory default and fix the Xfinity cable box not working issue. You can either soft reset, which is equal to removing all the cables attached to your device and re-attaching them again.
The latter option is to remove all the data in your device, bringing it back to its factory setting. Additionally, there are several methods and ways through which you can conduct the factory reset procedure.
c. Using The Xfinity My Account App
The Xfinity My Account App is available on the Google Play store and the Apple store, both. If you want to use this procedure to reset your Cable box, you must first download and install the app on your smartphone. After installing the application, follow the instruction mentioned below:
- Launch the app on your smartphone.
- Choose the TV option from the Overview menu.
- Select your device for the list.
- Select the troubleshooting option and then system refresh to reset your Xfinity Cable Box.
- Now, wait for the process to complete.
d. Call Xfinity Tech Support
You will require professional assistance if you can still fully receive an appropriate signal on your Xfinity Cable Box. Use your phone to contact the Customer Care hotline. During business hours, dial 1-800-Comcast or 1-800-266-2278.
Once connected, describe the issue to the technician and your customer account information. After that, the technician will reset the signal from their machine. Your device will update as a result. This procedure could take a while.
Xfinity Cable box is trendy, and millions of users use it for their entertainment needs. Several issues occasionally occur while using this device, and you can face them. If your Xfinity cable box is not working, you can follow the mentioned fixes and their corresponding steps in the article above. Hopefully, this will help you to troubleshoot your issue.